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Consumer Guarantees

In addition, the New Zealand Consumer Guarantees Act of 1993 (the “Act”) may apply to our Terms of Service for players in New Zealand. Notwithstanding anything to the contrary in this Agreement, if the Act applies then you may have other rights or remedies as set out in the Act which may apply in addition to or instead of those set out in our Terms of Service. The Australian Consumer Law ("ACL") may apply to the Terms of Service for players in Australia. Notwithstanding anything to the contrary in this Agreement, if the ACL applies then you may have other rights or remedies as set out in the ACL which may apply in addition to or instead of those set out in our Terms of Service.

For players in Australia, our services come with guarantees that cannot be excluded under the ACL. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. If the ACL applies to you, you may contact us regarding refund inquiries at

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